Toward a tweet typology: A study of brand message content types and corresponding consumer engagement on social media
Publication: Journal of Interactive Advertising, 16(2):157-168, 2016
Abstract
This study assesses brand messages on Twitter (i.e., tweets broadcasted by a brand) and the contributory engagement a tweet receives. It presents a typology for brand messages that accounts for 92.6% of messages found. Findings offer mild support for self-concept and self- enhancement as drivers of engagement. This research also tests assumptions made by marketers regarding social content. Brand messages that promoted giveaways positively influenced engagement, giving support to Berger’s (2011) behavioral residue claim. Brand messages that mentioned popular culture events and current holidays positively influenced engagement, suggesting that brands that humanize do see benefits. Finally, promotional messages negatively influenced engagement, suggesting that consumers are skeptical of product information that comes directly from brands.
Keywords
social media marketing; brands; promotions; social networking sites; Twitter; typology; engagement; social networking) presence (Brandwatch; 2013). Following Facebook in 2006; Twitter gained popula
How to Cite
Vargo, C. (2016). Toward a tweet typology: A study of brand message content types and corresponding consumer engagement on social media. Journal of Interactive Advertising, 16(2), 157–168. https://doi.org/10.1080/15252019.2016.1208125
Version and Rights
This is the author preprint. For the final published version, see the DOI above.